UAE's 'shadow workloads': How AI and broader roles are reshaping the workforce
Nearly eight in 10 professionals in the UAE are now handling tasks beyond their original job descriptions, according to a new survey by recruitment firm Robert Walters. The trend, described as 'shadow workloads,' reflects how companies are redistributing responsibilities in a fast-moving business environment, but it also raises questions about compensation, career progression, and employee well-being.
What are 'shadow workloads' and why are they growing?
The survey found that 79 percent of respondents were taking on duties outside their official roles. To manage the extra work, 49 percent said they were working longer hours, while 25 percent were delegating tasks. Only 17 percent had discussed the expanded responsibilities with their managers. Robert Walters describes this as 'shadow workloads'—extra tasks that accumulate informally without being formally recognized in job titles, pay, or career paths.
How is AI helping employees adapt?
The research shows that 73 percent of UAE professionals are using artificial intelligence tools to complete tasks that would previously have been outside their skills or knowledge. Oli Sanford-Scutt, Senior Director at Robert Walters Middle East, said the UAE workforce is one of the most technology-focused in the region, giving businesses a competitive advantage as AI adoption accelerates. However, he warned that employers should set clear expectations so that productivity gains reduce pressure rather than lead to more tasks being assigned.
What are the risks of unsustainable workloads?
The survey also found that 43 percent of professionals frequently experience fatigue, reduced concentration, or emotional exhaustion after periods of intense performance, with another 31 percent experiencing such effects occasionally. Andrew Powell, Chief Commercial Officer at Robert Walters, said that while additional responsibilities can support professional development when properly managed, companies need to monitor where pressure is building and consider redistributing work or investing in productivity tools.
What does this mean for Namibia's workforce?
For Namibia, where economic diversification and digital transformation are key policy goals, the UAE's experience offers lessons. As local companies adopt AI and restructure roles, ensuring that expanded responsibilities are formally recognized and managed could help prevent burnout and support sustainable growth. The findings underscore the need for clear job frameworks and intentional AI integration to balance efficiency with employee well-being.
Photo: Khaleej Times